Your Merchant Name have the rights to do any changes/updates Return Policy contents without giving prior notice to the customers. Do keep track on the Return Policy page on our website.
You have proof of purchase (order number, delivery note, bank statement).
The goods must be in an ‘as new’ condition and returned in the ORIGINAL, undamaged packaging and free gifts received with it.
We reserve the right for final decision.
If the goods/products has been used, tampered or damaged by the customer, there will not be any refund. Your Merchant Name will not be responsible if your shipment of goods/products are lost during the return transit. Once we have inspected, checked and confirmed the returned goods/products, customers will received their refund within 3 to 5 working days.
Note: Please be informed that there are goods/products that are strictly not returnable & refundable, due to its product content, usage guidelines, shelf life, expiry time, storage condition and other related characteristics. Each good/product may vary accordingly. At Your Merchant Name, we take this great measure to ensure the highest quality of goods/products to all customers.
Please return your purchase to the following address:-
Your Merchant Name